Shipping and Delivery

Dispatch times, delivery estimates, rates and customs information.

Processing time

Orders are picked, packed and dispatched within 2 business days. Orders placed on weekends or public holidays begin processing on the next business day. If an item is made to order, the production time is stated on the product page and is additional to dispatch time.

Shipping rates

  • Free express shipping on orders over $300.
  • Standard shipping is calculated at checkout based on destination and parcel weight.
  • A tracking number is emailed as soon as your parcel leaves our warehouse.

Delivery estimates

These are typical transit times after dispatch, not guarantees:

  • United States & Canada: 3-7 business days
  • United Kingdom & European Union: 4-8 business days
  • Australia & New Zealand: 5-9 business days
  • Rest of world: 7-14 business days

Remote destinations and peak periods can add a few days. Customs clearance is outside our control and can extend transit time.

Tracking

Every shipment is tracked. You will receive a tracking link by email when the parcel is dispatched. If tracking has not updated within 5 business days, contact us at [SUPPORT EMAIL] and we will open a trace with the carrier.

Duties, taxes and customs

Orders shipped internationally may be subject to import duties, VAT or sales tax and customs handling fees levied by your country. These charges are your responsibility and are not included in the item price or shipping cost. We cannot predict their amount and cannot reimburse them. If you refuse a parcel and it is returned to us, we refund the order less the duties, taxes and return shipping we are charged.

Delayed, lost or damaged parcels

  • Delayed — allow the full estimate plus 5 business days before contacting us; carrier delays are usually temporary.
  • Lost — if tracking shows no movement for 14 days, contact us and we will file a claim and send a replacement or refund.
  • Damaged in transit — report it within 7 days of delivery with photos of the item and packaging, and we will make it right.

Address accuracy

Please check your shipping address carefully at checkout. We cannot redirect a parcel once it has been dispatched. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you; re-shipping is charged at cost.

Contact

Shipping questions: [SUPPORT EMAIL].